A web portal is a digital self-service platform that gives users access to information, services, and actions through a single interface. Our development services help organisations create platforms for customers, employees, or partners to manage workflows, access data, and use services in one place.
Customer self-service becomes available through 24/7 access to information and services. Personalised dashboards help users complete tasks independently and with less support.
Reduced operational costs
Self-service portals help lower support workload by reducing repetitive requests. Optimised service delivery improves efficiency across customer and internal teams.
Enhanced security & compliance
Web portals support secure access through role-based access controls. They also improve compliance readiness by aligning with internal and regulatory requirements.
Efficient internal workflows
Workflow automation helps teams reduce manual steps and delays. API-first integrations connect systems and support smoother internal processes.
Unified data access
Web portals bring data from connected systems, including CRM and ERP platforms, into one place. Data dashboards provide clear visibility and support informed decision-making.
Our Web Portals Expertise Areas
Custom web portals
We design and develop custom web portals tailored to specific business processes and user needs. Solutions are built to support secure access, scalability, and long-term platform growth.
Customer portals
We build customer portals that enable self-service access to accounts and services. These portals support account management, service requests, and consistent omnichannel support.
B2B portals
We develop B2B portals that support structured partner management and collaboration. They enable contract pricing, order management, and bulk ordering through a single platform.
Vendor portals
We create vendor portals to simplify supplier onboarding and daily operations. These portals support purchase orders, invoicing, and procurement workflows with clear visibility.
Insurance portals
We build insurance portals that support policy management and secure customer interactions. They enable structured claims submission and access to relevant insurance data.
Financial services portals
We develop financial service portals designed for secure account management and complex financial workflows. These platforms support secure transactions, loan applications, financial dashboards, document verification, and integrations such as PSD2 APIs and KYC/AML processes.
Logistics portals
We build logistics portals that provide real-time visibility across operations. They support shipment tracking, fleet management, and improved warehouse visibility through connected systems.
Our Web Portal Development Process
01
Discovery & planning
We start by understanding business goals, users, and operational requirements. This phase includes business analysis and UX research to define scope, priorities, and success criteria.
02
UX/UI design & architecture
We design user-centred interfaces alongside a clear technical architecture. Accessibility and API-based architecture are considered early to support long-term scalability and integration.
03
Development
We develop web portals using agile delivery practices and close collaboration. Version control and dual-track Scrum help align development with ongoing discovery and design.
04
Integrations
We integrate web portals with existing systems and external services. This includes CRM and ERP platforms, payment gateways, and custom API integrations.
05
QA & automated testing
We validate quality and reliability throughout the delivery process. Security testing and usability testing ensure stable performance and a consistent user experience.
06
Deployment
We prepare and manage deployment for reliable and secure releases. This includes hosting infrastructure setup and cloud environment preparation.
07
Support
After launch, we provide ongoing support and continuous improvements. Performance optimisation and user feedback-driven updates help platforms evolve over time.
Technology Stack
Frontend
We build frontend interfaces using modern frameworks such as React.
Backend
We develop backend systems using reliable technologies, including Java Spring and .NET.
Cloud
Web portals are deployed in AWS and Azure cloud environments.
Databases
Data is stored and managed using MySQL databases.
Why Baltic Amadeus
Security & compliance.
No vendor lock-in.
Software Development Life Cycle (SDLC), supported by experts.
The timeline for building a web portal depends on functionality, integrations, and project scale. Most projects are delivered in phases, starting with core features and evolving over time based on priorities and user feedback.
How much does it cost to develop a custom web portal?
The cost of developing a custom web portal depends on scope, complexity, integrations, and security requirements. Pricing is defined after understanding business needs, user roles, and technical requirements, ensuring estimates are aligned with actual project scope.
What is a web portal and how is it different from a website?
A web portal provides users with secure access to services, data, and actions through personalised dashboards and self-service features. Unlike a standard website, a web portal is interactive, role-based, and often integrated with internal systems such as CRM or ERP.
