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Bringing IT systems together is a strategic step for organisations seeking greater efficiency, lower operational costs and improved customer satisfaction.
In this case study, we share how unified IT systems helped a European debt management company streamline processes, strengthen collaboration across markets and optimise its IT landscape.
The client is a leading European credit management services company operating in more than 20 markets. It provides a broad range of services designed to help businesses recover debts efficiently and professionally.
Over time, each division across different European countries had developed its own IT system and unique operational processes. This fragmented environment created inefficiencies, limited visibility across markets and complicated collaboration between divisions. The organisation recognised the need to unify debt collection processes and establish smoother communication across all markets.
With extensive experience in software engineering projects, Baltic Amadeus joined the initiative, contributing expertise in business and system analysis, software development, team management, quality assurance and testing services.
The project began with a comprehensive business and system analysis. Based on these insights, we developed a strategic roadmap to prioritise essential features and guide both product development and future enhancements. A detailed solution backlog was created, outlining the tasks and milestones required to achieve the project's objectives.
Our team worked closely with the client's internal teams and other IT vendors to ensure alignment and smooth implementation. Together, we focused on delivering key business process packages, including portfolio investment management and CMS-related processes.
In parallel, we carried out development and integration activities for the client's new digital solutions while continuing to provide software support and maintenance for existing IT systems. This ensured operational continuity throughout the transformation process.
The unification of IT systems delivered significant operational benefits. It improved efficiency and reduced the likelihood of errors by ensuring consistent and reliable data across the organisation. Centralised processes simplified daily operations and strengthened collaboration between departments and international divisions.
From a financial perspective, consolidating systems reduced licensing fees, lowered maintenance costs and minimised the need for multiple support teams. Eliminatingredundant systems created a more cost-effective and manageable IT infrastructure, allowing resources to be allocated more strategically.
The unified environment also enhanced scalability and long-term sustainability. Simplified IT management made it easier to implement updates, apply security patches and maintain compliance. As a result, the organisation is now better positioned to adapt to future technological and regulatory changes.
